Privacy Policy
At Alpha Joinery, we are committed to protecting and respecting your privacy.
This policy explains how we collect, use, and protect your personal information when you use our website or contact us.
What Information We Collect
When you submit an enquiry through our website forms, we may collect the following information:
Your Name
Your Email Address
Your Phone Number
Details about your project or service enquiry
We also collect information automatically through cookies (see Cookie Policy).
How We Use Your Information
We use your information for the following purposes:
To respond to your enquiry or provide a quote
To arrange call-backs, consultations, or appointments
To send you updates related to your enquiry or project
To send marketing communications if you have provided consent
To improve our services and website
We will never sell, rent, or share your information with third parties for marketing purposes
Communication Preferences
Transactional Messages: If you submit a form, you consent to receiving necessary communications (such as quote details, appointment confirmations, or service updates).
Marketing Messages: If you provide explicit consent, we may send occasional updates, offers, or news about Alpha Joinery services. You can opt-out at any time by replying STOP or contacting us.
How We Store Your Information
Your personal data is securely stored and managed through our customer management system (Lead Core CRM platform). We take appropriate technical and organisational measures to protect your information.
Your Data Protection Rights
You have rights under the UK GDPR, including:
The right to access the personal information we hold about you
The right to correct inaccuracies
The right to request deletion of your data
The right to restrict processing
The right to object to direct marketing
To exercise any of these rights, please contact us at [email protected]
Contact Us
If you have any questions about this policy, please contact us:
Location: Darlington, UK
